Consent Orders Online is a trading style of Online Legal Services Limited. As an essential part of our business, we collect and manage client and non-client data. In doing so, we observe UK data protection legislation and are committed to protecting and respecting clients’ and non-clients’ privacy and rights. We act as a “Data Controller” in respect of the information gathered and processed by us.
This privacy notice describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. It also provides you with information about how you can have control over the use of your data.
We only use your data to process your service with us, to provide you with information regarding our services, and to comply with the General Data Protection Regulation (GDPR).
What Information Do We Collect About You?
We seek to collect information about you so that we can:
- Administer our relationship with you, provide services and respond to enquiries
- Enable business development including sending legal updates and details of events
- Deliver requested information to you about our services
- Ensure the billing of any procured services and obtain payment
- Process and respond to any complaints
- Enable us to meet our legal and other regulatory obligations
- Audit usage of our websites
This includes your name, home address, email address, telephone and other contact numbers and financial information. We collect this when you provide it to us directly online, over the telephone, or when corresponding with us by letter.
When you visit this website, cookies will be used to collect information such as your IP address and information about your visit. We do this to measure our website’s performance and make improvements. Cookies are also used to enhance this website’s functionality and personalisation.
How Will We Use The Information?
We use the data collected from you to administer our relationship with you, provide services, respond to enquiries, ensure billing and payment, process complaints, meet legal obligations, and improve our services and website experience. Where appropriate we may share data with related companies within our group, government and regulatory bodies, and service providers.
Your Rights
Under data protection legislation, you have the right to:
- Be informed – This notice fulfils our obligation to tell you how we use your information
- Access – You can ask for a copy of any personal data we hold about you (Subject Access Request)
- Rectification – You can ask us to correct inaccurate information
- Be forgotten – You can ask us to erase your personal information where appropriate
- Object – You can object to certain uses of your data
- Restrict processing – You can ask us to restrict how we use your data in certain circumstances
- Data portability – You can ask to move your data to another organisation
To exercise any of these rights, please contact us.
How Long Will We Retain Information For?
Consent Orders Online (Online Legal Services Limited) will typically retain information for a period of seven years due to regulatory reasons and to ensure our business records are adequate to maintain the requisite levels of insurance to protect our clients and non-clients.
Overseas Transfers
None of the information we collect, process or store as a result of this website is transferred outside of the European Economic Area (EEA).
Contact
Questions and comments regarding this Privacy Notice should be sent to hello@consent-orders-online.co.uk or by writing to us at our offices.
You can also contact us if you have concerns or complaints about how your personal data has been handled. Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk.
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